Takago Privacy Policy

01 Introduction

Takago is an international-standard online gaming platform built with Bangladesh users in mind. We believe your privacy is a fundamental right, and Takago's privacy policy is designed to honour it.

This policy sets out in detail what data we collect, how it is collected, what it is used for, who it may be shared with, and what steps Takago takes to keep it safe. We encourage you to read it in full — because your data belongs to you.

Takago's privacy policy may be updated from time to time. The date on this page will change with each update, and members will be notified of significant changes.

02 What Data We Collect

Takago collects only the information needed to provide you with quality service. The types and sources of data collected are listed below.

03 How Your Information Is Used

Takago uses collected data for specific, legitimate purposes only. No data is used beyond its stated purpose.

• Account Management: To secure registration, login, and account access.
• Payment Processing: To securely process deposit and withdrawal requests.
• KYC Verification: To verify identity in compliance with international AML policy.
• Customer Support: To resolve your complaints and queries promptly.
• Relevant Notifications: To inform you about bonus offers, promotions, and important updates.
• Fraud Prevention: To detect and prevent suspicious activity.
• Platform Improvement: Data analysis to enhance the user experience.
• Legal Obligations: To comply with applicable laws and regulatory requirements.

Takago does not sell your data to third parties for advertising purposes. You can opt out of our own marketing communications at any time.

04 Data Sharing & Disclosure

Takago may share your personal data with third parties in limited and specific circumstances. The utmost care is taken in every such case.

• Payment Providers: Only the information required to complete transactions is shared with mobile banking partners such as bKash, Nagad, or Rocket.
• Technology Partners: Technology providers engaged to operate the platform work under contractual confidentiality obligations.
• Legal Authorities: Data may be disclosed in response to a court order or a lawful request from a government regulatory authority.
• Fraud Prevention: Relevant authorities may be provided with information in connection with investigations into money laundering or other criminal activity.

05 Cookies & Tracking Technologies

Takago's website and app use cookies and similar technologies to enhance your browsing experience and keep the platform functioning properly.

• Essential Cookies: Used to maintain login sessions and ensure security. The platform cannot function properly without these.
• Performance Cookies: To analyze page load times and user behavior in order to improve the platform.
• Functionality Cookies: To remember your language preference, layout settings, and similar choices.
• Analytics Cookies: Anonymous statistics are collected to understand which pages or games are most popular.

You can disable non-essential cookies through your browser settings, though some features may not function correctly as a result.

06 Security Measures

Takago follows the highest industry standards to protect your data. Our security framework is multi-layered and continuously updated.

• All passwords are stored using bcrypt hashing — no password can be read or viewed in plain text.
• If a suspicious login or activity is detected, protective measures are automatically applied to the account.
• Regular penetration testing is conducted by third-party security specialists.
• Data backups are stored in secure, encrypted locations.

07 Data Retention Period

Takago does not retain your data beyond what is necessary. Retention periods vary depending on the type of information.

• Account Information: For the duration the account is active and up to 5 years after closure (as required by law).
• Transaction records: 5–7 years, as required by financial regulatory authorities.
• Gaming Log: 90 days to 1 year for dispute resolution purposes.
• Support contact: Up to 1 year after the issue is resolved.
• Marketing Preferences: Opt-out requests are processed immediately.

After the defined retention period, your data is securely deleted or anonymized so that you can no longer be identified.

08 Your Data Rights

Takago respects your rights over your personal data. You may exercise any of the following rights at any time.

09 Minor Protection

Takago provides services exclusively to individuals aged 18 and above. Collecting or processing data from minors is a direct violation of our policy.

• Age is verified by checking the date of birth provided at registration.
• Age is re-verified during the KYC process by reviewing official identity documents.
• If we are notified of an account belonging to a minor, that account will be immediately closed and all associated data deleted.
• Parents or guardians who have concerns may contact our support team to report suspicious activity.

10 International Data Transfers

Takago is an international platform. Your data may be processed or stored on servers located in different countries. In such cases, the following is ensured:

• All international transfers are completed via encrypted connections.
• We ensure adequate data protection measures are in place in any country to which data is transferred.
• Data sharing agreements with third parties include confidentiality clauses.

11 Privacy Policy Updates

Takago reserves the right to update or amend this privacy policy when necessary. Depending on the nature of the change, you will be notified in the following ways:

• Minor Changes: The date at the top of this page will be updated accordingly.
• Significant Changes: Notifications will be sent to your registered email and displayed as notices on the platform.
• Key changes: Your consent will be obtained before any changes take effect.

Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

12 Contact & Complaints

For any questions, requests, or complaints regarding our Privacy Policy, please reach out to our dedicated Privacy Team.

• Email: [email protected]
• Live Chat: Available 24/7 from any page on the platform.
• Response time: 2–3 business days for general requests, within 24 hours for urgent matters.