Takago Terms and Conditions

01 General Terms & Conditions

Takago is an international-standard online gaming platform operated specifically for users in Bangladesh. These Terms and Conditions ("Terms") constitute a legally binding agreement between Takago and its members. By using our website or mobile app, you agree to these Terms.

Takago's Terms and Conditions may be updated from time to time. Continued use of the platform after any update constitutes acceptance of the revised Terms. We recommend checking this page regularly.

• These Terms apply in both English and Bengali; in the event of any conflict, the English version shall prevail.
• Takago reserves the right to modify or suspend its services at any time without prior notice.
• If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
• No Takago employee or representative has the authority to amend these Terms verbally.

02 Account Register

The following eligibility requirements must be met to open an account with Takago. Takago reserves the right to close accounts of ineligible individuals at any time.

• Age: Must be at least 18 years of age.
• One account: A maximum of one account is permitted per person, household, or IP address.
• Accurate information: Providing accurate and complete information at the time of registration is mandatory.
• Password Security: Keep your login credentials private; you are responsible for all activity on your account.
• Contact Information: A valid phone number and email address must be provided.

03 KYC Verification

Takago complies with international Anti-Money Laundering (AML) and Know Your Customer (KYC) policies. Members must complete identity verification before submitting a withdrawal request.

The KYC process typically requires the following documents:

KYC verification is normally completed within 24–72 hours. Withdrawal requests may remain pending during this period.

04 Deposits & Payments

Takago supports multiple payment methods for deposits. Each payment method has its own processing time and limits.

• Minimum deposit: BDT 200 (may vary by payment method).
• Deposits via bKash, Nagad, and Rocket are generally instant.
• All deposits must be made from your own payment account; deposits from third parties are not permitted.
• Deposits are non-refundable once completed; however, limited exceptions may apply before a bonus is activated.
• Takago does not charge any transaction fees on deposits; however, your mobile banking provider's charges may apply.

05 Withdrawal Policy

Takago is committed to ensuring fast and secure withdrawals. However, all withdrawal requests are subject to certain conditions.

• Withdrawals may only be made to the same payment method used for the original deposit.
• Minimum withdrawal amount: BDT 500.
• Standard withdrawal processing time: 1–24 hours.
• VIP members have access to a priority withdrawal process.
• Withdrawal requests will not be processed until KYC verification is complete.
• Takago reserves the right to temporarily suspend withdrawals in cases of suspected fraudulent activity.

06 Bonuses & Promotions

Takago regularly offers attractive bonuses and promotions for its members. Each bonus comes with its own terms and conditions, which must be read before claiming.

• Wagering requirements: Most bonuses carry a wagering requirement of 15x to 35x. Specific conditions are stated in each offer's details.
• Validity: Bonuses must generally be used within 7 to 30 days.
• Game restrictions: Some bonuses are only valid on specific games.
• Single Bonus Policy: Multiple bonuses cannot be active at the same time.
• Bonus Abuse: If bonus system abuse is detected, the bonus and any associated winnings will be forfeited.
• Free Spins: Wagering requirements also apply to winnings from free spins.

Takago reserves the right to modify, suspend, or cancel any bonus offer at any time. Visit our Promotions page to view current offers.

07 Gaming Rules

All games on the Takago platform operate in accordance with international standards. Game outcomes are determined by a certified RNG (Random Number Generator).

• Game outcomes are entirely impartial and computer-controlled, with no human intervention.
• If a game is interrupted due to a technical error, Takago may void the bet.
• In Live Casino games, the dealer's decision is final.
• Takago is not liable for any disconnection from the internet during gameplay.
• Betting limits are set by the individual rules of each game.

08 Prohibited Activities

The following activities are strictly prohibited on the Takago platform. Violations will result in permanent account closure and forfeiture of any balance.

• Creating or operating multiple accounts.
• Registering using a fake or false identity.
• Transactions made using third-party payment methods.
• Deliberately exploiting the bonus system.
• Using software, bots, or automated systems to play games.
• Attempting to interfere with the platform's security systems.
• Using Takago for money laundering or illegal financial transactions.
• Harassment or inappropriate behavior toward other members.

09 Responsible Gaming

Takago believes gaming is entertainment, not a source of income. We care about the mental and financial well-being of our members.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Cooling-off period: Take a break from gaming for a set period of time.
• Self-Exclusion: Voluntarily deactivate your account for a set period.
• Reality Check: Stay informed about your gaming session time and spending at regular intervals.
• Support: If you notice signs of gaming addiction, our support team is ready to help.

To learn more about responsible gaming, visit our Responsible Gaming View page.

10 Privacy & Data Protection

Takago takes the protection of your personal information seriously. Full details on how we collect, use, and safeguard your data can be found in our Privacy Policy.

• Your information is used solely for service delivery and legal compliance.
• Takago never sells your information to third parties.
• Your data is protected with 256-bit SSL encryption.
• You may request to view or delete your stored information at any time.

For more details, visit our Privacy Policy Read.

11 Account Closure and Suspension

Takago reserves the right to temporarily suspend or permanently close an account in the following circumstances:

• Violation of terms and conditions.
• If fraudulent or suspicious activity is detected.
• KYC verification failed.
• Extended inactivity (more than 12 months).
• At the member's own request.

Upon account closure, any verified and legitimate balance will be returned following the standard process. However, balances may be forfeited if the account is closed due to a rule violation.

12 Dispute Resolution

For any dispute or complaint, please contact our support team first. We aim to resolve all complaints as quickly and impartially as possible.

• An initial response will be provided within 48 hours of receiving a complaint.
• Complex issues may take 7–14 business days to resolve.
• In technical game disputes, game logs and server data will be treated as the definitive evidence.
• If an internal resolution cannot be reached, a neutral third-party mediator will be engaged.

13 Terms & Conditions Updates

Takago reserves the right to update these Terms and Conditions at any time. Members will be notified of significant changes via email or platform notification.

• Updated terms will take effect from the date they are published.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• We recommend checking this page regularly.